Customer Success Coordinator
Salary:
From £37,000 - £42,000
Role:
Permanent
Location:
West London (hybrid)
Our client is looking for a Customer Success Coordinator to join their team.
Job description:
My client are looking for their first ever Community Success Coordinator, a pivotal role in the early growth phase of the platform.
The Community Success Coordinator will attract and support a network of influential fundraisers through a program designed to help them beat their fundraising goals.
You’ll need to be a proactive, empathetic relationship builder, with great attention to detail.
The role requires a well-rounded, highly organised candidate who would enjoy the wide- ranging nature of a role in a small team. Multi-tasking with a flexible approach to work is going to be key to this role. If you get a kick out of helping others and are motivated by enabling people to do good, this could be the role for you.
This position is part of the marketing team and will work closely with brand/content and product.
Responsibilities:
- Find, support and develop a network of influential fundraisers to help inspire and grow the community
- Own and build out the community marketing playbook and create a calendar highlighting all key community activations and events
- Meet fundraisers regularly out in the field to build relationships and to understand how they can support them and their needs
- Develop and maintain active and valuable channels of communication with the community
- Relentlessly keep on top of opportunities to support noteworthy fundraisers doing amazing things
- Work with the product team by providing actionable insights in the form of structured and regular fundraiser feedback and testing
- Organise, track and measure information relating to the fundraiser network
- Be the internal voice that represents the community in any product, marketing or strategy planning
- Work with the brand team to plan, produce and distribute community sourced content
- Manage any inbound requests for fundraiser support or sponsorship
Skills and Experience:
- A fire in the belly to work for a purpose-led company making a real difference in the world
- An inherent desire to help other people do good
- Knowledge of fundraising and/or the charity sector
- Community or audience development experience
- Demonstrable project management and organisational skills
- An energetic and clear communicator with a passion for people and building relationships. - Comfortable over Zoom, in person or on the phone
- Fast paced small team mentality with an autonomous approach to getting things done and helping those around them
Apply
If you wish to find out more about this role and apply please contact:
