Support Analyst
Salary:
From £20,000 - £25,000
Role:
Permanent
Location:
London (Hybrid)
Our client is looking for a Support Analyst to join their team.
The Escalated Support Analyst L1 is a key part of the Escalated Support team. They are the first point of contact for their solution customers and are responsible for any new incidents that are reported.
You’ll be responsible for:
First line triage for customer helpdesk tickets
Initial troubleshooting for customer helpdesk tickets
Supporting internal IT tasks
Handling escalated MPS software queries
Maintaining internal knowledge base
License renewal activation
Knowledge, Skills and Experience:
Professional telephone manner
Resilience to work in a fast-paced sales environment
Microsoft Office (all) – intermediate level
Educated to A’ Level standard or equivalent
Competencies:
Innovativeness Communication and Interpersonal Understanding
Striving for Achievement Organisational Awareness
Work Management Teamworking
Strong customer focus Comfortable in an IT/Printer Environment
Apply
If you wish to find out more about this role and apply please contact:
