Operation Manager
Salary:
From £30,000 - £35,000
Role:
Permanent
Location:
Edinburgh (hybrid)
Our client is looking for a Operations Manager to join their team.
About The Role
They're looking for an experienced, highly organised and efficient Operations Manager who can support our award winning charity in their current period of growth. This is an ideal role for someone who’s looking to grow with the role over time and help lead an expanding team that they will help to create.
You will report to the CEO and work closely with the rest of our small team and your direct reports.
You Must Have:
● Strong management skills with the ability to manage multiple employees, temporary staff and coordinate with volunteers as needed.
● Very strong organisational skills and ability to manage multiple, competing priorities simultaneously.
● Be a team leader
● A good knowledge of IT, enabling you to quickly learn and manage their IT processes.
● Ability to make clear decisions at an operational level to ensure service continuity.
● Ability to take ownership in all aspects of the role, working without close supervision and demonstrating effective self-management.
A few nice to haves include:
● Experience in operations management, preferably within the IT industry.
● Familiarity with using Salesforce or be a quick learner.
● Good verbal and written communication skills.
In terms of the day-to-day activities your role will include:
IT Operations
Day-to-day running of their IT operational processes including:
Wiping operations including using the appropriate software and producing Data Destruction Certificates. Including oversight of the Data Destruction Certification process. Development of new functionality to increase capacity, efficiency and whilst meeting donor security requirements.
PC imaging, striving for efficiency while balancing competing priorities for completing various product lines.
Management of the flow of IT asset processing through the workshop by coordinating between our operations supervisor and volunteers, as well as our two IT Sales executives, taking the relevant decisions to allocate resources accordingly.
Working closely with our IT Development Manager as well as the rest of the team to implement and run new procedures that will improve our operations’ processes and increase our use of automation e.g. barcode scanning apps and automated reporting through Salesforce.
Preparing / planning 40’ container shipments of IT equipment from the UK.
Overall management of Salesforce implementation so your team can ensure donations are sorted and assets labelled in a timely manner with details recorded into Salesforce.
Management of our warehouse stocktake processes.
Working with volunteers to increase the quantity of data entry and use of Salesforce Apps by our volunteers.
Overseeing warehouse flow of IT equipment with other operations staff.
Staff Management
Line management of our Operations Supervisor
Line management of our growing team. Once you have settled into the role we plan to expand our operations team
Line management of temporary, part-time staff through employability programmes as well as interns; up to a typical limit of 5 temporary staff at a time (at a 2.5 full-time equivalent - you will only be expected to line manage a maximum of 6 full-time equivalent staff at any one time).
Volunteer Supervision
Supporting our Operations Supervisor with volunteer management as needed, alongside the development of our overall volunteer strategy.
Ad hoc training of volunteers in employability skills where relevant.
Warehouse Management
Overall management of the warehouse, ensuring that reporting staff can meet objectives in processing IT equipment efficiently and stock is well organised to maximise the availability of space.
You may from time to time also need to support other responsibilities as required by management in-line with the growth of the organisation to make the most of opportunities as they arise.
Apply
If you wish to find out more about this role and apply please contact:
