Account Manager
Salary:
TBC
Role:
Permanent
Location:
Cardiff (hybrid working)
One of our clients are looking for an Account Manager to join their team in Cardiff on a hybrid working basis.
You’ll manage and carry out the day-to-day activities for your clients in line with the bespoke strategy you and the wider team have created. They work together on nearly every project so you’ll be crossing paths with their paid and creative teams daily.
Spearheading the project and ensuring your finger is on the pulse is key. You’ll also be responsible for analysing data to produce insightful commentary for your clients—explaining the ‘why’ and the ‘what next’ to clients is important here.
They want someone who takes an ‘above and beyond’ mentality to their accounts and can think holistically. Being able to spot social opportunities and identify areas where we can add value for clients is also pretty handy.
What to expect:
Keeping on top of your clients’ projects; making sure they’re looked after effectively, managing both your own tasks and the core tasks of those that are also involved in the account.
Working across various platforms such as Facebook, Instagram, TikTok, Twitter, Pinterest, LinkedIn, and YouTube.
Working alongside their creative team, writing creative briefs, helping with the logistics of shoots, research and idea planning, occasionally required on set. Being the last sign off for content and ensuring it's created within the brand guidelines of your clients.
Working alongside their paid ads team, briefing the ads team, reviewing paid ad performance and relaying campaign performance and what the results mean to clients—this requires understanding the fundamentals of digital advertising to field basic questions the client may have.
Keeping on top of new developments in the social industry and applying these to your work and client accounts.
Gain a thorough understanding of your clients’ business’ and major trends shaping their markets.
Ensuring work is produced to the best quality, on time and within budget.
Campaign planning and strategy.
Summarising data and results and writing reports.
Engagement—both proactive and reactive.
Scheduling content using third party software.
Crafting engaging copy, both long and short-form.
Lots of comms with your clients
The Right Stuff:
3+ years of experience in social media management/marketing, ideally in an agency or consumer-facing brand environment.
Experience and knowledge across a mix of social channels, especially Facebook, Instagram and TikTok.
Copywriting skills must be sharp with the ability to write in multiple tones of voice, ability to be concise and can spot a typo a mile off.
A strategic thinker that has a good understanding of both social media strategies and the wider marketing mix.
A confident communicator—both in person and over the phone.
We have a lot of paid advertising clients, so experience of managing advertising campaigns is important—this doesn’t mean you’ll be building or implementing them! But you’ll need experience in writing campaign briefs, speaking with the paid team to make changes, analyse the performance of campaigns, a knowledge of key metrics (CPA, CPC, CTR, CPM, ROAS etc) and how they affect performance.
Previous experience and proven ability to handle a busy workload, prioritise and be flexible is super important.
You demonstrate initiative at every turn and have a real 'can-do' attitude.
You smash out good work and take pride in what you do
Enjoy collaborating with others and working as part of a growing team.
You're the kind of person who is always looking for and learning from new information and experiences. GREAT to have but not essential:
Basic knowledge of Adobe Platforms (Illustrator, InDesign, Photoshop).
Good understanding of Facebook Ads Manager and Facebook Business Manager.
Experience of working on multiple accounts in an agency environment is preferred.
An understanding of Asana would be hugely beneficial
Apply
If you wish to find out more about this role and apply please contact:
