Head of Business Development & Customer Experience
Salary:
From £70,000- £80,000 plus bonus
Role:
Permanent
Location:
Remote
One of our clients are looking for Head of Business Development & Customer Experience to join their expanding team.
About the role
Department:
Account Management: NHS Supply Chain: Food
We’re excited to share a great opportunity for a Head of Business Development and Customer Experience to join the NHS Supply Chain Food team, reporting directly to the Business Director. This leadership role will take full accountability for guiding and inspiring their account management team which currently includes 10 Client account managers, 2 regional sales managers and 1 business development manager. This is an excellent opportunity for ambitious candidates looking to advance their careers in Sales Management and Leadership within a dynamic and impactful organisation.
Our client are a premier procurement company for food and beverage who provide innovative and unique procurement solutions to operations across the UK and Europe.
Key Accountabilities
Lead and manage the overall sales function, including setting strategies, targets, and KPIs, and ensuring effective execution across the NHS team.
Drive team performance through motivation, coaching, and structured performance management, including oversight of the Account Management Training Academy.
Collaborate with the NHS Leadership Team on strategic planning, budgeting, and forecasting, providing market insights and business development ideas.
Build and maintain strong strategic and customer relationships, supporting account managers in client meetings and retention activities.
Recruit, onboard, and develop sales team members to ensure capability and capacity meet business needs.
Represent the business at industry events and conferences, actively networking with stakeholders and identifying growth opportunities
Personal Profile
You will be a highly organised and efficient professional with a strong eye for detail and a natural ability to build and maintain positive relationships. A collaborative team player, you’ll take real pride in your work and bring energy, accountability, and a solutions-focused mindset to everything you do.
You will have a strong track record of developing and sustaining meaningful stakeholder relationships, along with the ability to influence, negotiate, and communicate effectively across all levels of an organisation.
We are a complex and fast-paced business, so you will also have energy, enthusiasm and resilience in abundance.
Essential
Experience in working with senior management to align sales strategies and solutions
Experience of working in a corporate/business focused environment
Experienced leader with an ability to inspire performance with sales teams.
Strong commercial outlook and an entrepreneurial approach to business development
Excellent negotiation skills, proven track record of successfully pitching for new business
Proven track record of achieving sales growth and delivery of results to business plans.
People management experience, able to support and motivate team to deliver
Desirable
Public Sector account management experience
Experience in the food industry
Formal sales training would be an advantage but not essential.
Key Contacts & Working relationships
Procurement Team
Finance & Data Team
Operations Team
Regional Sales Managers, Business Development Manager
Client Account Managers
Client Stakeholders
Trust Stakeholders
Learning & Development Requirements
Negotiation skills
Presentation skills
Leading and coaching teams
Strategy and Business Planning
Location & Equipment Requirements
Full time (5 day per week) home based role, some travel to their other offices and NHS sites will be required
Laptop, Mobile Phone
Apply
If you wish to find out more about this role and apply please contact:
